BMW FIRST.
FAQ.

Frequently asked questions on BMW FIRST.

Would you like to know more about BMW FIRST services? Have you got some questions about our product features and partnering benefits? You will find answers, links and contact data here.

Health Check
A diagnostics check and analysis through the vehicle’s Onboard Diagnostic (OBD) module to ensure everything is running smoothly.
20% Discount
A 20% discount on parts, service, repair and accessories at BMW retailers*
Wiper Blades
New front and/or rear wiper blades on request including associated labour costs.
Light Bulbs
We will replace any defective bulbs in your headlights, indicators or tail lamps.
BMW Hand Wash & Vac
Have your car hand-washed and vacuum-cleaned once a month by a BMW retailer of your choice.
Top Up Fluids/Lubricants
The Top-up includes washer fluids concentrate and engine oil.
Exterior Car Wash
Enjoy a Premium exterior car wash at participating Circle K service stations in Ireland once a month (worth EUR 14.00).
Fuel Discount
A 5 cent discount on every litre of fuel at all Circle K service stations in Ireland.

Service & Repair

Car Care

2in1 Plus

Health Check
A diagnostics check and analysis through the vehicle’s Onboard Diagnostic (OBD) module to ensure everything is running smoothly.
Health Check
-
Health Check
20% Discount
A 20% discount on parts, service, repair and accessories at BMW retailers*
20% Discount
-
20% Discount
Wiper Blades
New front and/or rear wiper blades on request including associated labour costs.
Wiper Blades
-
Wiper Blades
Light Bulbs
We will replace any defective bulbs in your headlights, indicators or tail lamps.
Light Bulbs
-
Light Bulbs
BMW Hand Wash & Vac
Have your car hand-washed and vacuum-cleaned once a month by a BMW retailer of your choice.
-
BMW Hand Wash & Vac
BMW Hand Wash & Vac
Top Up Fluids/Lubricants
The Top-up includes washer fluids concentrate and engine oil.
-
Top Up Fluids/Lubricants
Top Up Fluids/Lubricants
Exterior Car Wash
Enjoy a Premium exterior car wash at participating Circle K service stations in Ireland once a month (worth EUR 14.00).
-
Exterior Car Wash
Exterior Car Wash
Fuel Discount
A 5 cent discount on every litre of fuel at all Circle K service stations in Ireland.
-
Fuel Discount
Fuel Discount

General.

How can I upgrade or downgrade to one of the other packages offered?

If you still drive the same BMW or MINI originally registered to BMW FIRST and wish to downgrade or upgrade any of your subscribed BMW FIRST packages, please send us a request to bmwfirst@bmw.ie mentioning the new package you want to change to. We will update your subscription details for you and you can start availing of the services of your new package upon receipt of email confirmation.


I have cancelled my subscription account but want to reactivate it again. What should I do?

If you still drive the same BMW or MINI and wish to reactivate you previous BMW FIRST subscription account, please send a request to bmwfirst@bmw.ie. We will update your subscription details for you to continue availing of the services. Your old membership card will be invalid and you will receive a new card.


Which subscription packages are currently available?

Currently, there are three BMW FIRST subscription packages:

  1. Service & Repair
  2. Car Care
  3. 2in1 Plus

My vehicle and subscription are both under my name. Can my partner or family member also avail of the services?

Yes, a partner or direct family members who live in the same household can avail of the services, but only for the vehicle registered to the subscription. If misuse is detected, the subscription will be cancelled immediately.


I have two cars. Can I use BMW FIRST on both cars?

The BMW FIRST package is tied to one vehicle only. If you want to use it on multiple cars you please sign up each car individually.


When can I cancel my subscription?

You can cancel your subscription at any time. The cancellation of your subscription will come into effect at the end of your current billing period.


How can I cancel my subscription?

You can cancel your subscription by logging into the customer portal using your credentials. Scroll down to timeline and click on "Cancel this subscription"


I have forgotten my password to the customer portal, what do I do?

You can change your password by clicking on the "Forgot your password" hyperlink that is shown on the customer portal login page. You will then receive an email with instructions to reset your password.


Is there a hotline I can call during off hours/weekends of the customer advisor?

Outside of office hours you can send us an email to bmwfirst@bmw.ie and we will answer your request as quickly as possible.


I no longer possess the vehicle registered to my subscription. What should I do?

If you still drive a BMW or MINI and wish to remain a BMW FIRST subscriber, please contact your customer advisor via phone Monday to Friday (9AM - 5PM) at 018628216 or via email to bmwfirst@bmw.ie. We will update your subscription details for you and you can continue availing of the services.


Can I use my BMW FIRST benefits also in Northern Ireland?

At the current pilot stage the program is limited to the Republic of Ireland.


Can I also buy the package at my retailer?

The BMW FIRST Package is solely available online. Your Service advisor at your dealership will be able to help you complete the online registration.


My personal data has changed. What should I do?

Within the customer portal you are able to change all relevant information tied to your subscription, such as your address, email address or payment information.


I have a complaint regarding the BMW FIRST package, whom do I contact?

We want to constantly develop the BMW FIRST package further in order to meet our customer's expectations. Please contact your customer advisor so that we can continue to improve the services within BMW FIRST. Please call at 01 8628 216 Monday - Friday (9AM - 4.30PM) or send your complaint to bmwfirst@bmw.ie


When does my membership start?

You can start to use your BMW FIRST services at your BMW Retailers right after you have signed up for BMW FIRST. A digital member card will be sent to you via email within 10 days. This card can be downloaded to your smartphone. However please note you do not need your digital member card to avail of your BMW FIRST services with our BMW Retailers, they will have all required details on their system. The fuel discount will be usable once you have completed the Circle K online registration form and received your Circle K fuel card.


Payment.

I cancelled my membership, but there was still the fee deducted from my account. How can I receive my money back?

Please contact your customer advisor via phone Monday to Friday (9AM - 5PM) at 018628216 or via email to bmwfirst@bmw.ie and we will resolve the issue for you.


How do I pay for my subscription?

BMW Automotive (Ireland) Limited will charge your credit/debit card each month with the agreed amount until either party cancels the subscription.


My credit/debit card account was debited the wrong amount. What can I do?

Please contact your customer advisor via phone Monday to Friday (9AM - 5PM) at 018628216 or via email to bmwfirst@bmw.ie and we will resolve the issue for you.


My credit card will expire soon. Where can I renew the details?

Please log into the customer portal with your credentials you have created. There you are able to update your payment method information.


Service.

Does the Topaz rebranding to Cirkle K have any effects on my subscription?

The 5 cent per litre discount will apply to both Topaz and Cirkle K sites.


What is included in the Top Up Fluids/Lubricants?

The Top Up service includes topping up washer fluids concentrate and engine oil according to your vehicle’s specification and requirements, T&Cs apply.


At which Circle K stations can I avail of my exterior car wash?

You will be able to avail of the exterior car wash of your choice (worth 14.90 EUR) at selected Circle K service stations nationwide. Find your nearest Circle K station here.


What is included in the Exterior Car Wash at Circle K?

At participating Circle K fuel stations, you are entitled to a monthly exterior drive through wash. You may choose any wash programme of your liking.


How do I redeem the Exterior Car Wash at Circle K?

You will receive a monthly voucher by email with a QR code for a Circle K car wash which you can redeem at selected Circle K stations. Make sure to have the QR code available with you either in your smart phone or in printed form. Vouchers are not bound to a specific month, hence should you not have redeemed one, you can make use of it in the next month. For a list of participating Circle K stations for the exterior car wash, click here.


At which Circle K stations do I receive my fuel discount?

You will be able to receive your fuel discount at over 440 Circle K service stations nationwide. Find your nearest Circle K station here.


Can I also sign up if I drive a MINI?

Of course, BMW FIRST membership is also open to MINI drivers.


How do I avail of new wiper blades?

For wiper blades there is no need to book an appointment at your chosen retailer. Refer to your BMW FIRST subscription at the welcome counter and a parts advisor will see to it that the right wiper blades are fitted swiftly to your vehicle (subject to parts availability).


How do I avail of a vehicle health check including diagnostics?

For this service please book an appointment with a retailer of your choice. Mention your BMW FIRST membership when booking.


How do I avail of a light bulb replacement?

Should a light bulb have failed, please call your retailer and ask to book an appointment. Time required for bulb replacement will vary with model. Subject to parts availability.


My car has been damaged during one of the services. What can I do?

Damages that occur during service must be immediately reported to dealer during the service visit. We cannot accept any claims at a later stage.


My Circle K benefits did not work and the full amount was debited from my account. What can I do?

Please contact your customer advisor via phone Monday to Friday (9AM - 5PM) at 018628216 or via email to bmwfirst@bmw.ie and we will resolve the issue for you.


I cannot get an appointment for my services in due time. What can I do?

Appointments are subject to availability. If you don't get an appointment at one specific retailer you might want to visit the dealer locator for alternative Retailers.


How can I prove that I am eligible for the services?

Once you have subscribed, a BMW Retailer will be able to verify this using your registration on their system. In addition you will receive a digital BMW FIRST membership card. The BMW FIRST member card will identify you as a member but is not required for you to redeem your BMW FIRST services.


Is there any additional cost when I get my wiper blades or lightbulbs changed?

There are no additional charges for changing the wiper blades or lightbulbs. Additional charges may only apply if you wish to receive additional services or repairs during your visit.


Does the discount on parts also apply to lifestyle and accessories?

There is no discount to lifestyle and accessories as part of the BMW FIRST Package. Seasonal offers and benefits may apply at your Retailer.


What is included in the BMW Hand Wash & Vac?

Our retailers will do the following: Exterior wash, Interior vacuum (including boot if accessible), wheel and tyre shine, wipe down from elbow up, shammy if required.


How do I avail of my fuel discount?

In order to benefit from our partnership with Circle K please fill out the online application form which you find here: http://www.bmw-first.ie/fuel-discount. You will need to enter a verification code which was sent to you in the "Thanks for subscribing" email. A Circle K fuel card will be sent to you by post after we have processed your application. This is a personal debit card which grants you access to 5 cents of discount on each litre when you fuel up at Circle K. In order to avail of the discount, you need to pay with your Circle K fuel card. The due sum will then be charged weekly via a SEPA mandate from your linked bank account (fuel discount already being taken into account).


I did not avail of all available services within a month. Can I take double usage in the following month?

All services that are on a monthly basis expire at the end of each calendar month. Hence you cannot transfer services from one month to the next.

However if your package includes the Exterior Car Wash at Circle K, you can use your QR code for the car wash that you receive via email, the following month, if you don’t get a chance to use it this month.


How do I avail of the BMW Hand Wash & Vac?

For this service please request an appointment via phone or the BMW Connected App with a retailer of your choice. Mention your BMW FIRST membership when requesting.


Where can I get my services done?

You can avail of all services within the BMW and MINI retailer network of BMW and MINI Ireland. To find the most convenient location for you, use the locator at dealer locator.